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f.a.q.

GOT QUESTIONS? 

showroom wall

Will you please, please sell me a sofa?

 

We would love too, truly we would. We love furniture and we would love if everyone's home held a Martin Industries original.

 

But we are a wholesale manufacturer, not a retail store. We work strictly with those in the design industry: interior decorators, designers, architects, who in turn sell to their clients.

If you're one of the above, call me, maybe? 

If not, we're sorry but at this time we are unable to help you. Thanks for visiting our site, and we look forward to connecting through your design professional!

custom grey velvet sofa
showroom with furniture samples

How much does your stuff cost?

 

All of our custom work is quoted on an individual basis. If you are a design firm interested in working with us, please send us your concepts or contact us for a quote.

We are happy to quote any project and aim to turn around most quotes within 48 hours. If you're looking for something faster, please give us a call or shoot us an email, we're happy to go over budgets and discuss details at any time.

 

 

How long does it take?

 

For custom work: the time frame varies. In general, once we have recieved your DEPOSIT, SIGNED ORDER, APPROVED DFA AND ALL FABRICS AND TRIMS it will be approximately 14-16 weeks to completion*. From the time we receive the deposit and details of your project, please allow 2 weeks for your drawings to be completed.

That can change due to many factors out of our control. We do our best to complete each job as expediently as possible, and you can feel free to contact us for status updates at any time. We will be able to give you a better estimate once your job is rolling along. 

*Subject to change without notice or based on your specific project. Please contact us at any time for the most current timeline.

Please note: If there are delays to signed DFAs, extensive changes to DFAs, or delays to fabrics, this will extend the timeline of your project.

furniture samples in showroom
custom made grey chair
orange velvet egg chair

Do you do recover/refinishing work? Or slipcovers?

 

The short answer: yes, we do and no, we don't. We take on a limited amount of recover work. We are happy to quote your recover work based on a photo of the item. But please note that we reserve the right to contact you regarding additional charges if the item(s) prove to need more work than initially thought. 

We do not do drapery or slipcover existing pieces at this time. We can make slipcovers for new pieces, or slipcover-style furniture.

 

Can I come look at fabrics and leather in the showroom?

We have relationships with a number of fabric houses, including:

Kravet                             Duralee

Avante Garde                Lee Jofa

Revolution Fabrics        Garrett Leather

Thibaut                           Mitchell Fabrics

 

We also carry a large range of premium leather for your upholstered projects.

 

Our showroom contains an extensive selection of sample books, and we are happy to handle all aspects of fabric ordering, memo ordering, tracking, etc. for your projects.

What are your shipping/storage fees?

 

Martin Industries does not handle shipping. When your item(s) are completed and ready to go we will contact you. They will be plastic wrapped, but any crating or shipping arrangements and carrier are up to you. 

We do not offer storage at our facility. Completed furniture must be picked up in a timely manner.*

If you don't have a shipping/moving company we are happy to provide some names of companies that we work with regularly and trust.

*Please note, furniture (both new and pieces brought for reupholstery) and fabrics not claimed within 90 days will be considered abandoned unless prior arrangements have been made.

 

any other questions? please reach out! we love chatting.

H O W  I T ' S  M A D E

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